About Me

For over 35 years I've been delivering technology solutions creating greater efficiencies while increasing productivity and enhancing team-work. I work to foster enthusiasm with an exemplary customer service experience resulting in more impactful and value based engagements. Excellence is strived for by continuously improving utilizing fact based analysis considering integrity, quality, value and achieved results.

My first job ever was way back in 1977 though not in technology. This changed sometime between 1986 and 1989, while working as an accounts payable clerk for a very unique truck stop operator when his South Bend accountants replaced a failed Corvus Systems system with a new Netware 286 network, including a tape drive backup, MS-DOS, Lotus 1-2-3 spreadsheet and Great Plains accounting software. With this event, a tech career was born!

Some 20+ years later, while working on contract for Customs and Border Protection (CBP) at the Minneapolis International Airport (MSP) I had a coffee mug with the label "Computer-Ron" on it. I had purchased this mug from my government handler who happened to like purchasing things in bulk and turning around and selling items to family and friends. This is what led to the label which soon became not just a nickname but also a commonly heard page over the intercom, with ...to booth and a number added "Computer-Ron to booth 3!" repeated twice for example, whenever one of the officers would need some tech support in their booth. Good times!

Contact Details

Ron Morrison
717 River St Apt 1
Ontonagon, MI 49953 US
(906) 391-0091
ronw@rwmorrison.com

Work

Computer-Ron, Ontonagon, MI

Owner & Manager 2023 - Present

Computer-Ron Help, Support & Services is a new technology company building on years of IS/IT experience to provide learning, in-home tech support, and Internet hosting services for individuals and small businesses throughout Gogebic, Houghton and Ontonagon counties. I am keenly focused on delivering exceptional customer service and delivering long-term cost savings. I practice and promote greater self-sufficency, increased control over privacy and security and more transparent and discreet interactions.

AK Group LLC, Benton Harbor, MI

IT Support Technician / Specialist 2021 - 2022

Delivered technical services & support at 5 K-12 Choice Schools throughout West Michigan working seamlessley among students, with staff & independently to complete objectives including pulling Cat 5e & 6 Ethernet cables, terminating cable ends, deploying Ubuiquity UniFi security cameras & access points (APs), Grandstream IP speakers, IP telephones, & provisioning hundreds of Chrome 3100 Chromebooks. Additionally replaced the whole video system (cables, cameras & controllers) in 5 full-size school buses during Winter break.

Creative Financial Staffing, Benton Harbor, MI

Computer Tech 2019 - 2020

8 separate engagements on the LMC Benton Harbor campus performing classroom equipment tear-downs, transport & setups during their year-long $2.3 million energy upgrade & modernization project.

NCI Information Systems, Sierra Vista, AZ

DoD Security Analyst / US Army Project Manager / Capability Manager/Lead 2013 - 2016

Orchestrated Certification & Accreditation (C&A) Type accreditation utilizing the Department of Defense Information Assurance Certification & Accreditation Process (DIACAP) for both NIPRNet & SIPRNet resulting in the programs Interim Authorization to Operate (IAT) towards gaining & maintaining a mandatory Enterprise Service Management System (ESMS) Authorization to Operate (ATO). Lead & managed the Information Technology Service Management (ITSM) engineering team delivering, Information Technology Infrastructure Library (ITIL), DevOps, Configuration Management Database (CMDB), Tier 3 support, NetOps tool integration, on-boarding & training services for US Army Information Systems Engineering Command (USAISEC) / US Army Network Enterprise Technology Command (NETCOM), Ft. Huachuca, AZ. Championed a $3 million Ft. Huachuca Engineering Directorate (FHED) award supporting US ESMS Remedy software ticketing system.

Qbase, Phoenix, AZ

DHS ICE Computer Systems Analyst 2012 - 2012

Developed best practice procedures enabling reliable full data backup catalog recoveries minimizing individual downtime & eliminating unnecessary data loss opportunities.

QinetiQ North America, Phoenix, AZ

DHS ICE Computer Systems Analyst 2010 - 2012

Delivered OS, application, hardware & equipment troubleshooting, upgrade, disaster recovery & systems support for 8 Immigration & Nationality Act (INA) Section 287(g) facilities. Became the lead team member for 6 delivering OS, application, hardware & equipment support including troubleshooting, upgrading, recovery & systems management for over 12 area metro sites.

QinetiQ North America, St. Paul, MN

DHS CBP Computer Systems Analyst / Senior Systems Admin/FTO 2006 - 2010

Delivered operational support for international airports, cargo & port offices including point for the only Duluth MN seaport temporary passenger debarking station designated to The Great Lakes Aquarium in Duluth MN. Adapted a semi-automated workstation inventory control system used at the Federal Law Enforcement Training Centers (FLETC) in Artesia, NM enabling centralized asset reporting vastly improving customer support engagements for port customers & technicians. Performed workstation migrations developing local procedures leveraging server resources, self-service & automation ensuring zero data loss with 50% decreased deployment times.

PC Productivity Services, St. Paul, MN

Owner & Manager 2004 - 2007

Provider of technology solutions for individuals & small businesses. Performed computer & system analysis & assessments. Prepared job estimates & proposals estimating time, materials & resource requirements. Planned & implemented computer & network solutions.

Assurant, Woodbury, MN

Senior Analyst / Messaging SME 1999 - 2004

In-house email Subject Matter Expert (SME) performing tier 3 root-cause analysis on email issues working with incident & problem records determining underlying issues & creating workarounds & resolutions. Supervised all email filtering operations overseeing application administrators while diagnosing & resolving technical issues & scheduling messaging change management activities. Lead cross-functional team changing email to assurant.com covering 7 separate systems located across 12 sites impacting over 20 thousand mailboxes & millions messages supporting the AIZ 80 million shares IPO. Also Reduced annual costs by $120 thousand & saved $24 thousand in software costs leveraging existing SMTP, LDAP & API gateway infrastructure investments.

Centron DPL Company, Eden Prairie, MN

Senior Network Administrator 1996 - 1999

Supervised & trained 1st & 2nd level support coordinating with management to ensure maximum network, messaging, file, & print services availability. Delivered 3rd & 2nd level support & performed NetWare & GroupWise installs, updates & maintained configurations for 17+ servers at 11 US sites across 4 different time zones. Added 4 WAN locations working weekends with on-time delivery & no service interruptions.

CompuWare Corporation / Technalysis, Edina, MN

Contract Consultant 1996 - 1996

Member of the LAN Technologies Group. Worked for The Pillsbury Company Remote Sales Department serving as first-line support for remote users & customers resolving hardware, software & user problems. Also assisted the Server Group with maintenance & administration issues on remotely located NetWare servers. Served as a member of their Lotus Notes team distributing & personalizing new Notes client application installs.

Stich, Angell, Kreidler & Muth, P.A., Minneapolis, MN

IS Manager / Technology Coordinator / Billing Coordinator 1994 - 1996

Spearheaded firm’s information systems engineering serving as NetWare LAN, GroupWise email, digital PBX, & billing administrator working directly with managing partners & staff to effect greater efficiencies utilizing technology resources. Performed network, email, & PBX administration & resolved network, hardware, software, telecommunications, & user problems while also providing end-user training & supervising all billing efforts. Billing software & process reengineering resulted in a 50% increase in revenue generation. Lead PBX upgrade authoring an RFP resulting in $10K in cost savings. Directed seamless transitions from UNIX to NetWare & from DOS to Windows streamlining system performance & enabling greater efficiences & productivity.

GMAC Residential Funding Corporation, Bloomington, MN

PC Specialist 1993 - 1993

Content coming soon.

Greater Twin Cities Youth Symphonies, Minneapolis, MN

IT Consultant 1993 - 1993

Content coming soon.

Walker Methodist, Inc., Minneapolis, MN

Senior Network Administrator 1992 - 1993

Content coming soon.

Walker Methodist Health Center, Minneapolis, MN

MIS Technical Support Representative 1990 - 1992

Established change control & hardware configuration processes. Developed procedures for rapid deployment of equipment permitting on-time & on-budget implementation of new business system. Resolved network, computer, printer, application, & user technology problems.

Multi Ventures, Inc., Sawyer, MI

Network Administrator 1986 - 1989

Content coming soon.

Skills

Content coming soon.

  • Support
  • Administration
  • Installations
  • Networking
  • Cabling

Recognitions

NCI Certificate of Appreciation

For outstanding service & support March 16, 2018

NCI Certificate of Appreciation

For 5 years of dedicated service February, 2018

NCI Certificate of Appreciation

For continuing service & support November 10, 2017

NCI Certificate of Appreciation

For continuing service & support August 29, 2016

QinetiQ Team Excellence Award

September, 2008

QinetiQ Excellence Award

March, 2008

QinetiQ Excellence Award

December, 2007

Apogen Star Performer

December, 2007

Assurant Work Above & Beyond the Call of Duty

For spearheading the successful IPO email project March, 2004

The Hartford Special Recognition

For devising seamless co-existence & subsequent separation procedures August, 2001

Assurant Special Monetary Award

For the office relocation project August, 2001

Assurant Special Monetary Award

For the GroupWise migration project August, 2000

Centron Employee Recognition Award

4th Quarter, 1996

Education

Ferris State College, Big Rapids MI

Accounting / Data Processing 1982

Now known as Ferris State University.

Davenport College of Business, Grand Rapids, MI

Business Management 1981

Now known as Davenport University.

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