About Me
For over 35 years I've been delivering technology solutions creating greater efficiencies while increasing productivity and enhancing team-work. I work to foster enthusiasm and deliver exemplary customer service experiences resulting in more impactful and value based engagements. Excellence is strived for by continuously improving utilizing fact based analysis considering integrity, quality, value and most importantly, the achieved results.
My first job was in 1977 though not in technology. This changed sometime between 1986 and 1989, while working as an accounts payable clerk for a very unique truck stop operator (Multi-Ventures, Inc. / Sawyer Truck Plaza, a Union 76 later Unocal now TravelCenters of America truck stop) when his South Bend accountants Crowe Chizek had him replace a failed Corvus Systems system with a New 4 node ARCNET Netware 286 network, including a DAT tape drive backup, MS-DOS, Lotus 1-2-3 spreadsheet and pre-Microsoft Great Plains accounting software. This technology change was the cementing event providing a path for a very successful and rewarding career!
Origins of Computer-Ron Moniker
Some 20+ years later, while working on contract for Customs and Border Protection (CBP) (port HQ located at 330 2nd Avenue at the time) at the Minneapolis International Airport (MSP) I had a coffee mug where a label "computer" was placed on it. The mug had been purchased from my government "handler", the venerable Mr. Mike Nelson, who also happened to like purchasing things in bulk so he could turn around and sell items to his family, friends and associates (for profit). However, now with two identical cups in close proximity to one another one needed a label. This quickly lead to the best method a CBP Officer could use for getting prompt Tech Support before or during processing of passengers from a "blocked" international flight; page over the Customs intercom system something like "Computer-Ron to booth 3! Computer-Ron to booth 3!".
By 2008 after this had organically become the operational norm I decided to purchase the domain.
FYI: Blocked was a term used at MSP and paged overhead warning on duty CBP Officers passengers will soon be disembarking the plane because the planes wheels have literally been "blocked" (come to a complete stop and prevented from moving by having an object placed behind the tires). In other words, a warning passengers are soon on their way so get to your assigned booth ASAP. I mention this only because it was sometime before realizing what the page meant and I heard it many times almost every day.
Contact Details
Ron Morrison
717 River St Apt 1
Ontonagon, MI 49953 US
(906) 391-0091
ronw@rwmorrison.com
Work
Computer-Ron, Ontonagon, MI
Sole Proprietor • 2023 - Present
Computer-Ron is building on years of diverse professional IS/IT experience to provide learning and in-home technical support for individuals and small businesses throughout the greater West & Central Upper Peninsula of Michigan including Baraga, Dickinson, Gogebic, Houghton, Iron, Keweenaw, Marquette & Ontonagon counties. I am keenly focused on delivering exceptional customer service and delivering long-term cost savings. I practice, teach and promote greater self-sufficency, increased control over privacy and security, and more transparent and discreet interactions.
AK Group LLC, Benton Harbor, MI
IT Support Technician / Specialist • 2021 - 2022
Delivered technical services & support at 5 K-12 Choice Schools throughout West Michigan working seamlessley among students, with staff & independently to complete objectives including pulling Cat 5e & 6 Ethernet cables, terminating cable ends, deploying Ubuiquity UniFi security cameras & access points (APs), Grandstream IP speakers, IP telephones, & provisioning hundreds of Chrome 3100 Chromebooks. Additionally replaced the whole video system (cables, cameras & controllers) in 5 full-size school buses during Winter break.
Creative Financial Staffing, Benton Harbor, MI
Computer Tech • 2019 - 2020
8 separate engagements on the LMC Benton Harbor campus performing classroom equipment tear-downs, transport & setups during their year-long $2.3 million energy upgrade & modernization project.
NCI Information Systems, Sierra Vista, AZ
DoD Security Analyst / US Army Project Manager / Capability Manager/Lead • 2013 - 2016
Orchestrated Certification & Accreditation (C&A) Type accreditation utilizing the Department of Defense Information Assurance Certification & Accreditation Process (DIACAP) for both NIPRNet & SIPRNet resulting in the programs Interim Authorization to Operate (IAT) towards gaining & maintaining a mandatory Enterprise Service Management System (ESMS) Authorization to Operate (ATO). Lead & managed the Information Technology Service Management (ITSM) engineering team delivering, Information Technology Infrastructure Library (ITIL), DevOps, Configuration Management Database (CMDB), Tier 3 support, NetOps tool integration, on-boarding & training services for US Army Information Systems Engineering Command (USAISEC) / US Army Network Enterprise Technology Command (NETCOM), Ft. Huachuca, AZ. Championed a $3 million Ft. Huachuca Engineering Directorate (FHED) award supporting US ESMS Remedy software ticketing system.
Qbase, Phoenix, AZ
DHS ICE Computer Systems Analyst • 2012 - 2012
Developed best practice procedures enabling reliable full data backup catalog recoveries minimizing individual downtime & eliminating unnecessary data loss opportunities.
QinetiQ North America, Phoenix, AZ
DHS ICE Computer Systems Analyst • 2010 - 2012
Delivered OS, application, hardware & equipment troubleshooting, upgrade, disaster recovery & systems support for 8 Immigration & Nationality Act (INA) Section 287(g) facilities. Became the lead team member for 6 delivering OS, application, hardware & equipment support including troubleshooting, upgrading, recovery & systems management for over 12 area metro sites.
QinetiQ North America, St. Paul, MN
DHS CBP Computer Systems Analyst / Senior Systems Admin/FTO • 2006 - 2010
Delivered operational support for international airports, cargo & port offices including point for the only Duluth MN seaport temporary passenger debarking station designated to The Great Lakes Aquarium in Duluth MN. Adapted a semi-automated workstation inventory control system used at the Federal Law Enforcement Training Centers (FLETC) in Artesia, NM enabling centralized asset reporting vastly improving customer support engagements for port customers & technicians. Performed workstation migrations developing local procedures leveraging server resources, self-service & automation ensuring zero data loss with 50% decreased deployment times.
PC Productivity Services, St. Paul, MN
Owner & Manager • 2004 - 2007
Provider of technology solutions for individuals & small businesses. Performed computer & system analysis & assessments. Prepared job estimates & proposals estimating time, materials & resource requirements. Planned & implemented computer & network solutions.
Assurant, Woodbury, MN
Senior Analyst / Messaging SME • 1999 - 2004
In-house email Subject Matter Expert (SME) performing tier 3 root-cause analysis on email issues working with incident & problem records determining underlying issues & creating workarounds & resolutions. Supervised all email filtering operations overseeing application administrators while diagnosing & resolving technical issues & scheduling messaging change management activities. Lead cross-functional team changing email to assurant.com covering 7 separate systems located across 12 sites impacting over 20 thousand mailboxes & millions messages supporting the AIZ 80 million shares IPO. Also Reduced annual costs by $120 thousand & saved $24 thousand in software costs leveraging existing SMTP, LDAP & API gateway infrastructure investments.
Centron DPL Company, Eden Prairie, MN
Senior Network Administrator • 1996 - 1999
Supervised & trained 1st & 2nd level support coordinating with management to ensure maximum network, messaging, file, & print services availability. Delivered 3rd & 2nd level support & performed NetWare & GroupWise installs, updates & maintained configurations for 17+ servers at 11 US sites across 4 different time zones. Added 4 WAN locations working weekends with on-time delivery & no service interruptions.
CompuWare Corporation / Technalysis, Edina, MN
Contract Consultant • 1996 - 1996
Member of the LAN Technologies Group. Worked for The Pillsbury Company Remote Sales Department serving as first-line support for remote users & customers resolving hardware, software & user problems. Also assisted the Server Group with maintenance & administration issues on remotely located NetWare servers. Served as a member of their Lotus Notes team distributing & personalizing new Notes client application installs.
Stich, Angell, Kreidler & Muth, P.A., Minneapolis, MN
IS Manager / Technology Coordinator / Billing Coordinator • 1994 - 1996
Spearheaded firm’s information systems engineering serving as NetWare LAN, GroupWise email, digital PBX, & billing administrator working directly with managing partners & staff to effect greater efficiencies utilizing technology resources. Performed network, email, & PBX administration & resolved network, hardware, software, telecommunications, & user problems while also providing end-user training & supervising all billing efforts. Billing software & process reengineering resulted in a 50% increase in revenue generation. Lead PBX upgrade authoring an RFP resulting in $10K in cost savings. Directed seamless transitions from UNIX to NetWare & from DOS to Windows streamlining system performance & enabling greater efficiences & productivity.
GMAC Residential Funding Corporation, Bloomington, MN
PC Specialist • 1993 - 1993
Content coming soon.
Greater Twin Cities Youth Symphonies, Minneapolis, MN
IT Consultant • 1993 - 1993
Content coming soon.
Walker Methodist, Inc., Minneapolis, MN
Senior Network Administrator • 1992 - 1993
Content coming soon.
Walker Methodist Health Center, Minneapolis, MN
MIS Technical Support Representative • 1990 - 1992
Established change control & hardware configuration processes. Developed procedures for rapid deployment of equipment permitting on-time & on-budget implementation of new business system. Resolved network, computer, printer, application, & user technology problems.
Multi Ventures, Inc., Sawyer, MI
Network Administrator • 1986 - 1989
Content coming soon.
Skills
Content coming soon.
Recognitions
NCI Certificate of Appreciation
For outstanding service & support • March 16, 2018
NCI Certificate of Appreciation
For 5 years of dedicated service • February, 2018
NCI Certificate of Appreciation
For continuing service & support • November 10, 2017
NCI Certificate of Appreciation
For continuing service & support • August 29, 2016
QinetiQ Team Excellence Award
• September, 2008
QinetiQ Excellence Award
• March, 2008
QinetiQ Excellence Award
• December, 2007
Apogen Star Performer
• December, 2007
Assurant Work Above & Beyond the Call of Duty
For spearheading the successful IPO email project • March, 2004
The Hartford Special Recognition
For devising seamless co-existence & subsequent separation procedures • August, 2001
Assurant Special Monetary Award
For the office relocation project • August, 2001
Assurant Special Monetary Award
For the GroupWise migration project • August, 2000
Centron Employee Recognition Award
• 4th Quarter, 1996
Education
Ferris State College, Big Rapids MI
Accounting / Data Processing • 1982
Now known as Ferris State University.
Davenport College of Business, Grand Rapids, MI
Business Management • 1981
Now known as Davenport University.
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